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Frequently Asked Questions

the faq - everything you need to know about my services

The design process depends entirely on what you require, how busy I am and the exchange of correspondence between the client and myself. A typical example for a graphic design from start to finish would be around a week, where as websites take quite a bit longer, and so could take anything from 2 weeks to 2 months.

My price varies from job to job and has a huge range. A typical graphic design job costs from £20 or a flat rate per day. Websites obviously cost a lot more because of the work involved, varying anywhere from £200 to £1000. A deposit will be be required before any work is undertaken which is usually around 50% of the total cost, or a monthly payment structure can be setup. Please do not hesitate to contact me with any queries regarding my pricing.

You will be passed all copyright on receipt of payment. I will, however, retain the right to showcase images, screenshots, and links to any work I do in my portfolio section on this website.

I accept BACS and payment by cheque. Terms of these can be found in the invoice that you will receive when agreeing to a job, or by email or phone depending on the size and scale of the job.

As a client you will be involved in every step of the process because you are paying for my services and should be involved in the decision making process. If I send you a draft and you don’t like it, tell me! I won’t be offended. It is your money you are spending and i want you to be happy with the service i am providing. I also encourage my clients to get involved in the design process; if you have any ideas you wish to suggest I would love to hear them. It is much more satisfying for you if it is as much your design as mine. Clients involvement is essential in my eyes.

There are many ways for me to send the finished projects. If the file size is small enough, this can be done by email. Larger jobs, bulk jobs, and websites (which you do not require hosting), can be sent out via CD/DVD to an address of your choosing. The files can be sent in a number of different formats to suit your needs, for example psd’s, jpegs or html.

Web hosting is the service that allows you to make your website accessible on the world wide web. Without it, your site is offline, and cannot be accessed by anyone. Web hosting companies use servers which stay connected to the internet 24/7 and allocate space on their server for your website. The domain name is the address of your website, the bit that comes after the www. For example my domain name is If you think of a web-host as a block of flats, your domain name is the flat that you live in.

Cross browser compatibility means that your website will be compatible on all of the major internet browsers. I make sure my websites work on Internet Explorer, Google Chrome, Safari, Mozilla Firefox and Opera. This ensures that no matter where you are in the world, which computer you are on, or which browser you use, your website will load correctly and display everything as it should do.

Search engine optimisation is the process of using keywords and meta data to best place your website on the major search engines (Google, Yahoo, MSN etc). This means that you are better placed in search engines when users search for specific keywords. I provide SEO to the best of my knowledge, which is of a basic quality but should be enough to rank your website quite highly. If you want a more advanced SEO, then there are specialists out there who may be able to help. But usually basic SEO will suffice.

Optimised web pages and graphics means that your web pages will load quickly. There is nothing worse than waiting for a website to load, and slow pages can often lead to potential viewers leaving a website very quickly.

Favicon is short for ‘favourites icon’ and is a small image displayed next to the websites name in the address bar or favourites bar. This is not a necessary feature, although some people prefer to have one. Please ask for more details if unsure about a favicon.

Depending on how busy I am, I may be able to help you with a quick turnaround job. However this may end up costing more as I have less time to do the job and may end up working late into the night. Contact me as soon as possible if you need a rush job.

What do you mean by the latest standards in web design? Basically, all my websites comply to the guidelines set out by the W3C, the world standard in web design. This means that I use the latest xHTML and CSS coding to ensure that pages are smaller, load faster, and render correctly in all browsers.

Unfortunately I do not provide a printing service, but I can point you towards printers in my area. Alternatively I can send your files to you in whatever format your printer needs (psd, pdf, jpeg etc). Your printer is welcome to contact me with anything he or she needs

If you have other questions that are not covered on this FAQ, please do not hesitate to contact me. Your questions will help me to update this FAQ and, in turn, help other people who read it.